21+ Responsible Gaming Policy

bm99 Responsible Gaming

Gambling should be entertainment, nothing more. bm99 provides tools, limits, and support services to help players stay in control.

Play Safe and Responsibly

Our Policy and Commitment

bm99 is a platform built for players in Myanmar to genuinely enjoy their entertainment. Gambling that leads to financial difficulty, broken relationships, or health problems is not what we want to see. That is why we always work to create a safe and mindful environment for every player.

We believe gambling should be approached with discipline — deciding in advance how much you can afford to lose. This page clearly explains the self-control tools bm99 provides, warning signs of problem gambling, and ways to get help.

Every player should gamble responsibly and plan their budget ahead of time. Gambling sessions should only be scheduled at times that do not affect relationships with loved ones, work, or health.

21+ Age Requirement

The bm99 platform is strictly for users aged 21 and above. Registration and play by anyone under age is strictly prohibited. If there is a chance that underage family members could access the platform through a shared computer or mobile device, parents or guardians should put appropriate restrictions in place.

Self-Control Tools

Deposit Limit

You can set a maximum deposit amount per day, week, or month in advance. This lets you enjoy the experience without worrying about going over your budget. The limit you set takes effect immediately, and any change to it requires 24 hours to apply.

Loss Limit

You can turn on a system that stops you from playing when your losses exceed a set amount. This helps prevent the habit of chasing losses after a losing streak.

Session Time Limit

You can set a maximum duration for each gaming session. When the time is up, a reminder will appear so you can clearly decide whether to keep playing or stop.

Temporary Time-Out

You can set a fixed period — from 24 hours up to 30 days — to temporarily close your account and block all play. Great for anyone who wants to step back and think things through.

Self-Exclusion

If you feel that gambling has become a problem, you can request self-exclusion for 6 months or permanently. During that period your account cannot be reopened, and all promotional SMS and emails will stop.

Session Alerts

While playing, you can turn on instant pop-up alerts at set intervals that show how long you have been playing and how much you have spent. This makes it easy to review your play even late at night.

Contact our 24/7 Live Chat or email [email protected] to set up or change any of these tools.

How to Set Money and Time Limits

  • Setting a Deposit Limit
    Log in and go to "Limits" in "My Profile". Enter your daily / weekly / monthly deposit limit and confirm — it takes effect immediately.
  • Setting a Session Time Limit
    You can set a session length — 30 minutes, 1 hour, or whatever suits you — and a form will pop up automatically when the time is reached.
  • Requesting a Temporary Time-Out
    Contact Live Chat, choose the period you want, and submit the request. You will only be allowed back in once the period has ended.
  • Requesting Self-Exclusion
    Send an email to [email protected] with the subject "Self-Exclusion Request", including your name and account ID. Your account will be blocked within 24 hours.

Contact Support

24/7 Live Chat
You can reach us directly in Myanmar language. We are here to help with any questions about gambling-related issues.
[email protected]
Contact this address for self-exclusion requests, limit requests, and complaints.
Privacy
Problem gambling complaints are handled with strict confidentiality.

Problem Gambling Warning Signs

If you notice one or more of the following in yourself, you may already be facing physical or financial problems — we encourage you to reach out.

Trying to chase losses

Trying to win back money you have lost is one of the main signs of problem gambling.

Unable to stop playing

If you only feel calm when you are playing and find it impossible to stay away, that is something to take seriously.

Impact on family / work

If gambling is straining your family relationships or causing you to miss work, you should seek help to stop before things go further.

Hiding your gambling

If you have been keeping your gambling secret from those close to you, the problem may already be deeper than you think.

Borrowing money to gamble

If you are borrowing money to gamble or neglecting other financial responsibilities to keep playing, it is time to stop.

Prolonged distress after losses

If you regularly feel intense sadness, guilt, or self-blame after gambling sessions, you should speak to a professional.

Responsible Gambling Tips

If you plan to play, set the following boundaries in advance — they will help you keep gambling as entertainment.

  • Set a budget for your session beforehand and stick to it. If you lose, accept the result.
  • Avoid playing after drinking alcohol or taking substances — only play with a clear head.
  • Always remember that gambling is entertainment, not a source of income.
  • Even during a long session, take short breaks and pay attention to the rest of your life.
  • If you feel something is wrong, contact support — we are ready to help.
  • Balance your playing time with your family and be careful not to go beyond those limits.

Understanding Different Types of Gambling Better

Every game involves random chance. Winning odds and loss rates are determined by a Random Number Generator (RNG), not by you. Because of this, continuing to play when you are on a losing streak is a poor gambling habit you should be aware of in advance. RTP (Return to Player) refers to the average rate at which players get back the money they wager, but it does not guarantee that outcome in your individual session. Always keep in mind that your individual results can differ from the average.

Play bm99 at your own pace

Want to browse games? Want to contact us to set limits? We are here to help 24/7.

bm99 Login View bm99 Casino Read FAQ

Responsible Gaming — Questions & Answers

The bm99 platform is only available to players aged 21 and above. Anyone under 21 will not be allowed to play. Failure to comply may result in account suspension and forfeiture of remaining balance.

Contact us immediately via Live Chat or email [email protected]. We are available 24/7 and will handle all self-exclusion requests with full confidentiality. If gambling is causing financial or relationship problems, we also encourage you to speak with family members or a professional counsellor.

If you want to lower your limit, the change will not take effect immediately — it will apply after 24 hours. If you want to raise your limit, the change can be made right away. This system helps protect players by keeping their spending within a reasonable budget.

Yes — once the 6-month or chosen period has ended, you can request reactivation via Live Chat. However, permanent self-exclusion cannot be reversed under any circumstances. If you do return after the period, we recommend setting limits again from the start.

Lock your phone with a PIN or fingerprint. Never save your bm99 login in your browser's password manager. Always log out of your account before putting your phone down — these steps will effectively prevent underage access.

As long as you are playing purely for enjoyment, it is normal. But if you feel unhappy after losing, find yourself chasing losses, or can no longer put family and work ahead of gambling, these are signs of problem gambling — seek help right away.