bm99 Privacy Policy

bm99 (referred to hereinafter as "we") is an online platform operating in Myanmar that provides football betting, live casino, slots, fish shooting games, and 2D lottery services. We take a strict approach to player privacy and handle every piece of data you provide with care and responsibility.

This Privacy Policy ("Policy") applies to anyone who uses the bm99.games website. By browsing this website or creating an account, you are clearly indicating that you accept the practices described in this Policy. If you do not agree with this Policy, we ask that you do not use our platform.

This Policy covers the following topics — the types of information collected, how it is used, who it is shared with, how long it is retained, and what rights you have.

We collect personal information in the following categories —

Registration and Account Data

• Name, date of birth (to verify that you are 21+), and contact address
• Email address and mobile phone number
• Your chosen username
• Password (stored in encrypted form only)

Financial Data

• Deposit and withdrawal records
• KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer details (only what is necessary as stated)
• Identity document copies for financial verification (KYC)

Gaming Data

• Game history — bet amounts, game types, win/loss results
• Bonus and promotion usage history
• VIP level and point collection records

Technical Data

• IP address, browser type and version, mobile device information
• Website usage cookies and session tokens
• Login time and duration records (log files)

The data we collect is used only for the following purposes —

• Account registration, verification and management
• Processing deposits and withdrawals
• Delivering gaming services (football betting, live casino, slots, 2D lottery, etc.)
• Calculating bonuses, VIP levels and promotions
• Age verification to protect players under 21
• Checking for fraud and money laundering
• Improving the security and performance of the website
• Providing 24/7 Burmese-language live chat and email customer support
• Meeting legal obligations

bm99 limits the circumstances under which your personal information is shared with third parties. It may be shared in the following situations —

• Service providers: Financial services such as KBZPay, Wave Money, AYA Pay, and CB Pay that process payments — only the data strictly necessary to process payments is provided
• Technology providers: Technical services required to operate the website and gaming platform — they operate under agreements that meet our privacy standards
• Legal obligations: Situations where disclosure is required by applicable law or court order
• Fraud prevention: Relevant authorities in anti-money laundering and investigation processes

Third-party service providers working with us may not use the data we provide for their own purposes and must act only as we instruct.

bm99.games uses cookies to operate the website and improve your gaming experience. The types of cookies used are —

• Essential cookies: Login session maintenance, bonus display — the website cannot function without these cookies
• Functional cookies: Language preferences, remembering your settings
• Analytics cookies: Measuring website performance — only aggregated data is collected, with no personal identifiers

You can disable cookies in your browser settings, but this may affect login and some services.

We retain your personal information for as long as necessary to provide our services or to meet legal obligations. General guidelines are —

• Account data — up to five years after the account is closed
• Financial records — six to seven years depending on financial law requirements
• KYC (verification) records — as required by law
• Game records — three years
• Technical log files — five years

Once the retention period ends, data is securely deleted or anonymised unless there is a legal reason to keep it.

bm99 applies industry-standard security measures to protect your personal information —

No method can guarantee absolute security, so never share your login details with anyone. If you notice any unusual activity on your account, contact [email protected] immediately.

As a bm99 player, you have the following rights —

• Right to Access: You can request to view the data we have collected about you.
• Right to Rectification: You can request correction of any inaccurate personal information.
• Right to Erasure: You can request deletion of data that we are not legally required to retain.
• Right to Restriction: You can request that certain data processing be restricted.
• Right to Data Portability: You can request your data in a readable format.
• Right to Object: You can request that your personal data not be used for direct marketing purposes.

Send rights requests to [email protected]. We will acknowledge your request and respond before the applicable deadline.

bm99 services are for players aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we discover that data from a person under 21 has been collected, we will delete it immediately. Please notify us at [email protected] if this occurs.

bm99.games may contain links to third-party websites. We do not control their privacy policies and are not responsible for them. If you visit any linked site, we encourage you to read its privacy policy.

We may update this privacy policy at any time. Regardless of the extent of any change, we will update the "Last Updated" date at the top of this page. By continuing to use our website, players are considered to have accepted the updated policy. Please check back regularly for any changes.

For any questions, requests, or complaints relating to this policy, please contact the bm99 support team —

We will do our best to respond as quickly as possible after receiving your message.